Once an order is placed , it cannot be cancelled or returned . We are committed to give you products with best design and quality . We do check each and every item manually to ensure that you wont get any kind of damaged or defective product . However , during shipping if there is any minor defect in the product , like some of the stones have come out , we suggest you to fix them using glue like fevifix . If there is any major damage then we will accept return but shipping charges of returning the parcel have to be borne by you . After we receive the parcel , refund will be processed to the customer .